EVOMEDIC · AI Sales Help Center

Document	Category	Type	Size	Last updated

Customer / Rep	Subject	Handled by	Priority	Assignee	Status	SLA

Drag & drop your documents

PDF · Word · Excel · PowerPoint — or click to browse

1,024

Documents indexed

▲ 12 this week

18,540

Searchable chunks

4

File types

100%

Live & queryable

All healthy

Document	Type	Chunks	Last updated	Status

AI Behaviour

Confidence threshold

Below this score, the AI escalates to a ticket instead of answering.

70%

Always show sources

Every answer must cite the document it came from.

Auto-create tickets on low confidence

Escalate unanswered questions automatically.

Escalation & SLA

Default SLA target

Time to first human response on escalated tickets.

Route high-priority to

Team that receives urgent escalations first.

Channels

Web Help Center

Phase 1 · live now.

Phase 2 · via Clapsley bridge.

Email intake

Phase 2 · dedicated inbox.

Users & Roles

Manage who can access what. Super Admin only.

User	Email	Role	Status

Sales Person

✓ Ask the Help Center
✓ View own tickets
✗ Knowledge base
✗ Settings

Admin

✓ Everything Sales can
✓ All tickets
✓ Knowledge base
✓ General settings

Super Admin

✓ Everything Admin can
✓ Manage users
✓ Assign roles
✓ System config

1,847

Questions this month

▲ 23% vs last

72%

Auto-resolved by AI

deflection rate

4.2s

Avg. answer time

▼ from ~10 min

518

Tickets escalated

28% to humans